FAQ thunderpick

Creating a thunderpick account takes less than two minutes. Click the "Register" button at the top of the page, then fill in your username, an active email address, and a strong password. You can also sign up using your Google, Facebook, or Telegram account for a faster process. Afterwards, check for the verification email sent to your inbox and click the activation link — your account will be ready to use immediately.

The minimum age to register and play at thunderpick is 18 years old. This is a mandatory requirement to ensure compliance with responsible gaming policies. thunderpick reserves the right to request proof of age at any time, and any account found to be owned by an underage individual will be suspended immediately without prior notice.

The KYC process at thunderpick requires the following documents:

• Valid identity card (MyKad) or passport
• Recent proof of address — bank statement or utility bill within the last 3 months
• Selfie holding your identity document (for premium-level verification)

KYC verification is typically completed within 24 to 48 business hours. Verified accounts enjoy higher withdrawal limits and faster processing.

Your username can be changed once after registration via your profile settings page. To change your email address, you will need to confirm the request through both your old and new email addresses separately — this is a security measure to ensure changes are made by the legitimate account owner. The email change process takes up to 24 hours.

Click the "Forgot Password" link on the login page. Enter your registered email address and you will receive a password reset email within a few minutes. The link in the email is valid for 30 minutes only. If you do not receive the email, check your spam folder or contact customer support via live chat for immediate assistance.

No, each player is only permitted to hold one active account. Owning multiple accounts is a violation of thunderpick's terms of service and may result in all associated accounts being suspended, including any balances and bonuses within them. If you are experiencing issues with an existing account, please contact customer support rather than creating a new one.

To close your account, go to Account Settings and select the "Close Account" option, or contact customer support directly. Make sure all balances have been withdrawn before submitting a closure request, as any remaining balance after closure cannot be recovered. The account closure process typically takes 3 to 5 business days.

The thunderpick platform supports multiple languages including Bahasa Melayu, English, and several other Asian languages. For Malaysian players, Malaysian Ringgit (MYR) is the primary supported currency, making deposits and withdrawals straightforward without currency conversion. Cryptocurrencies such as Bitcoin, USDT, and Ethereum are also accepted.

thunderpick accepts a wide range of payment methods popular among Malaysian players:

• Local bank transfer — Maybank, CIMB, Public Bank, RHB, and more via FPX
• E-Wallet — Touch 'n Go eWallet, Boost, GrabPay, and ShopeePay
• Crypto — Bitcoin (BTC), Ethereum (ETH), Tether (USDT), and several other tokens
• Credit/Debit Card — Visa and Mastercard (subject to bank approval)

All payment methods are processed with 256-bit SSL encryption to ensure the security of your transaction data.

The minimum deposit limit at thunderpick is RM 30 for most local payment methods. Maximum limits depend on your chosen method and account verification level — accounts with full KYC enjoy higher limits. For crypto deposits, the minimum limit is equivalent to the current market value. All limits can be reviewed on the Deposit page after logging in.

Deposit processing times vary by method. Deposits via FPX and e-wallet are typically credited to your account within 1 to 5 minutes. Crypto deposits take slightly longer depending on blockchain network congestion — usually between 10 and 30 minutes. If your deposit has not been credited after 1 hour, contact support with proof of payment for follow-up.

Log in to your account and navigate to the Withdrawal. Select your preferred withdrawal method, enter the amount and the correct bank account or e-wallet details. For security purposes, the first withdrawal to a new account requires additional verification. Once submitted, your request will be reviewed by the Thunderpick finance team before processing.

Most withdrawal requests are processed within 1 to 24 hours after verification. Withdrawals to e-wallets are typically faster than bank transfers. Crypto withdrawals depend on network congestion. Requests submitted on weekends or public holidays may take a little longer. You will receive an email notification once your withdrawal has been successfully processed.

thunderpick does not charge any processing fees for standard deposits and withdrawals. However, your bank or e-wallet provider may apply their own transaction fees, which are beyond our control. For cryptocurrency withdrawals, standard network fees (gas fees) apply depending on current blockchain conditions.

A withdrawal request may be declined for several reasons:

• Account has not completed full KYC verification
• Bonus rollover requirements have not been fully met
• Bank account details do not match the name of the Thunderpick account holder
• Suspicious activity detected on your account
• Daily or monthly withdrawal limit has been reached

Check your notification email for detailed information on the reason for rejection and the steps you need to take.

Yes, unused deposit balances not tied to any wagering requirement can be withdrawn at any time. However, if you have claimed a bonus, the associated rollover conditions must be met before a withdrawal is permitted. Bonus-free balances (deposits with no active bonus) can be withdrawn instantly without any restrictions.

All financial transactions at thunderpick are protected by 256-bit SSL encryption — the same standard used by leading banking institutions. Player funds are held in segregated accounts and are never mixed with the company's operational capital. Our fraud monitoring system operates 24/7 to detect and block any suspicious activity before it affects your account.

thunderpick offers a variety of attractive bonuses for Malaysian players:

• Welcome bonus — first deposit bonus for new members
• Weekly cashback — a percentage of net losses returned every week
• Free spins — for selected slot games
• Reload bonus — additional bonus on subsequent deposits
• VIP loyalty programme — points redeemable for game credits
• Seasonal promotions — special offers tied to public holidays and festive celebrations

Check the Promotions regularly for the latest offers.

Rollover requirements (wagering requirements) mean you must wager the bonus amount a set number of times before it can be withdrawn. For example, a RM 100 bonus with a 20x rollover means you need to place bets totalling RM 2,000 before withdrawing that bonus. The exact rollover requirements vary by bonus type — check the terms of each offer before claiming it.

After registering and logging in, navigate to the Promotions and click "Claim" on the available welcome bonus. Make your first deposit in an amount that meets the minimum qualifying requirement. The bonus will be credited to your account automatically within minutes. Make sure to read the full terms and conditions before claiming to understand the associated rollover requirements and withdrawal limits.

Not all bonuses can be used across all game types. Some slot bonuses cannot be used for Live Casino games and vice versa, and rollover contributions may vary by game category. Games with high RTP sometimes have a lower rollover contribution rate. Check the terms section of each bonus to find out which games qualify and the applicable rollover contribution rates.

Yes, an unused bonus can be cancelled through your account settings under the "Active Bonus" section. Once cancelled, any bonus funds and winnings generated from those bonus funds will be deducted from your balance — only your original deposit will remain. Consider carefully before cancelling, as this action cannot be undone.

The thunderpick VIP Program has several tiers — Bronze, Silver, Gold, Platinum, and Diamond. Every wager you place accumulates loyalty points that automatically advance your VIP tier. The higher your VIP tier, the greater the benefits you enjoy:

• Higher withdrawal limits
• Bigger cashback every week
• Personal account manager for the highest tier
• Exclusive offers and invitations to special events

Your VIP points can be checked at any time via your account dashboard.

There are several reasons why a bonus may not be credited automatically:

• The deposit amount did not meet the minimum threshold required for that bonus
• Promo code was not entered during the deposit process (if required)
• You have previously claimed this bonus and it can only be claimed once
• Your account has not met eligibility requirements such as email verification
• The bonus processing system is experiencing a slight delay

If the bonus has not been credited after 30 minutes, contact customer support with proof of your deposit.

thunderpick offers an extensive game collection covering:

• Slot Games — hundreds of titles from leading providers such as Pragmatic Play, PG Soft, Microgaming, and more
• Live Casino — Baccarat, Roulette, Blackjack, and live-hosted games with real dealers
• Fish Shooting — interactive Fish Shooting Games with exciting jackpots
• Table Games — Poker, Sicbo, Dragon Tiger, and many more
• Instant Games — Crash, Mines, Plinko, and other provably fair games

Check Game Lobby for the full list.

RTP, or Return to Player, is a percentage indicating how much money is theoretically returned to players over the long term. For example, a slot with 96% RTP means that for every RM 100 wagered, an average of RM 96 is returned to players over time. A higher RTP offers better odds in the long run. RTP information for each game can be found in the game info section before you start playing.

Yes, most slot games and table games on thunderpick are available in demo mode, letting you play for free using virtual credits. Demo mode is the best way to understand game mechanics, payout patterns, and bonus features before wagering real money. However, Live Casino games with real dealers do not have a demo mode and require an active account balance.

All games at thunderpick use a Random Number Generator (RNG) verified by independent third-party auditors. This ensures every spin, card hand, or game outcome is truly random and cannot be manipulated. Instant Games such as Crash use provably fair technology, allowing players to independently verify the fairness of each outcome using cryptographic hashes.

Fish Shooting Games are among the most popular titles with Malaysian players. To play, select a fish shooting title from Fish Shooting Games page, set your bullet value, and shoot the fish swimming across the screen. Each type of fish carries a different payout value — larger and harder-to-hit fish offer higher rewards. Some games also feature special weapons and progressive jackpots that can be triggered.

Wagering limits vary by game type. For slots, the minimum bet typically starts from RM 0.10 per spin, while the maximum can reach RM 500 or more. Live Casino tables offer a range of limits — from low-stakes tables for casual players to VIP tables with limits in the hundreds to thousands of ringgit. Betting limit details are clearly displayed within each game before you start your session.

If your game session is interrupted due to an internet connection issue or technical disruption, the thunderpick system will automatically save your game state. When you log back in and reopen the game, you will be returned to where you left off. Should there be any discrepancy in your balance or wins, contact customer support with the relevant session time and details for review and manual adjustment.

thunderpick protects all players' personal information using 256-bit SSL encryption for all communications between your browser and our servers. Personal data is stored on servers protected by multi-layered firewalls and intrusion detection systems. We do not share your personal information with third parties except as required to process payments or comply with legal obligations. Read Privacy Policy for full details.

To enable 2FA, log in to your account and go to Security Settings. Select "Enable Two-Factor Authentication" and follow the instructions to link an authenticator app such as Google Authenticator or Authy. Scan the displayed QR code using the app, then enter the 6-digit code generated to confirm the setup. From this point, every login will require a new code from the app — an additional security layer that is strongly recommended.

If you suspect your account has been accessed without authorisation, take the following steps immediately:

• Change your thunderpick account password and associated email address immediately
• Contact customer support via live chat to temporarily freeze your account
• Check your login history and recent transactions to identify any unusual activity
• Report the incident to the thunderpick security team with full details

Our security team will investigate and take appropriate action within 24 hours.

thunderpick operates under a valid international gaming licence and complies with strict industry standards, including anti-money laundering (AML) practices and know-your-customer (KYC) policies. Our platform is regularly audited by independent third parties to ensure game fairness and operational transparency. Our licence information is available at the bottom of the website.

thunderpick is committed to responsible gaming and provides several tools to help players stay in control:

• Customisable daily, weekly, and monthly deposit limits
• Loss limits and session time limits
• Temporary or permanent self-exclusion options
• Links to problem gambling support organisations

Visit the Responsible Gaming for more information and available support resources.

Yes, thunderpick is fully optimized for mobile devices. Our platform runs smoothly through mobile web browsers on iOS (Safari) and Android (Chrome) with no app download required. Our responsive design ensures all features — including deposits, withdrawals, games, and account management — are comfortably accessible on any smartphone screen.

For the best gaming experience at thunderpick, we recommend using the latest web browsers:

• Google Chrome (version 90 and above)
• Mozilla Firefox (version 88 and above)
• Microsoft Edge (version 90 and above)
• Safari (version 14 and above for iOS and macOS)

Ensure JavaScript and cookies are enabled in your browser settings. Avoid using Internet Explorer as it is no longer supported.

If you are having trouble loading the page, try the following steps in order:

• Refresh the page (Ctrl+R or press F5)
• Clear your browser cache and cookies (Ctrl+Shift+Delete)
• Disable browser extensions, especially ad blockers
• Try a different browser or private mode (Incognito)
• Check your internet connection and try using a different network
• If you are using a VPN, try disabling it temporarily

If the issue persists, contact our technical support team with a screenshot of the error you received.

thunderpick offers a Progressive Web App (PWA) that can be installed directly on your phone's home screen without downloading from an app store. To install the PWA on Android, open the thunderpick website in Chrome, tap the three-dot menu, and select "Add to Home Screen". On iOS, open it in Safari, tap the Share icon, and select "Add to Home Screen". The result is an app icon that launches thunderpick just like a native app.

The thunderpick customer support team can be reached through several channels:

• Live Chat — the fastest option, available 24/7 via the chat icon at the bottom corner of the page
• Email — [email protected] for inquiries requiring documentation or supporting evidence
• Telegram — follow our official channels for the latest announcements and updates

Live chat response times are usually under 5 minutes. For email enquiries, expect a reply within 24 to 48 business hours.