Your privacy is our priority. This document explains in detail how thunderpick collects, uses, stores and protects your personal data as a player on our Malaysia online betting platform.
Six core principles that form the foundation of thunderpick's player data protection
Important Note: By using the thunderpick platform, you agree to the collection and use of information as described in this Privacy Policy. If you do not agree, please discontinue use of our platform.
Thunderpick, operating through the thunderpick.bio platform, values the privacy of every player who uses our services. This Privacy Policy explains in detail our practices regarding the collection, use, disclosure, and protection of your personal information.
As an online betting platform serving Malaysian players, we understand that your trust is our most valuable asset. That is why we have built a robust, transparent privacy framework that complies with all applicable legal requirements, including Malaysia's Personal Data Protection Act (PDPA) 2010.
This policy applies to all users of the thunderpick platform — including website visitors, registered players, and any other parties who interact with our services in any way.
Thunderpick collects various types of personal data depending on how you interact with our platform. This collection is carried out directly from you or automatically as you use our services.
| Data Category | Example | Primary Purpose |
|---|---|---|
| Identity | Name, date of birth, MyKad | KYC & age verification |
| Relationship | Email, phone number | Communication & account security |
| Financial | Bank details, transaction records | Deposit & withdrawal processing |
| Technical | IP address, device type | Security & fraud prevention |
| Behaviour | Game history and platform activity | Service improvement |
Thunderpick uses the personal data collected for various legitimate and necessary purposes to ensure our services operate properly, securely, and in compliance with legal requirements.
Your data is used to create and manage your player account, process deposits and withdrawals securely, verify your identity through the KYC process, and provide customer support when needed.
We analyse usage patterns and technical data to detect suspicious activity, prevent unauthorised access, identify fraud or money laundering attempts, and protect the overall integrity of our platform.
Some uses of your data are necessary to fulfil our legal obligations, including anti-money laundering (AML) requirements, know your customer (KYC) procedures, and reporting to the relevant authorities when required by law.
With your consent, we use your data to send information about promotions, the latest bonuses, special campaigns, and platform updates. You may withdraw this consent at any time through your account settings or by contacting our support team.
thunderpick never uses your data to make automated decisions that significantly affect you without prior human review.
Thunderpick does not sell your personal data to any party. However, there are limited situations where we may need to share your data with certain parties.
We work with trusted third-party service providers for payment processing, identity verification, server hosting and technical support. All such providers are bound by strict confidentiality agreements and may only use your data for purposes we direct.
We may be required to disclose your data to government authorities, law enforcement or regulatory bodies when mandated by Malaysian law or a valid court order.
In the event of a merger, acquisition, or sale of business assets, user data may be transferred as part of those assets. You will be notified in advance via a clear notice on the platform.
In all data sharing arrangements, thunderpick ensures that equivalent or higher protections are upheld by the receiving party.
The thunderpick platform uses cookies and similar technologies to enhance the user experience, analyse platform performance and ensure your account security.
You can control or delete cookies through your web browser settings at any time. Please note that disabling essential cookies may affect platform functionality and your overall gaming experience.
Thunderpick implements comprehensive technical and organisational security measures to protect your personal data from unauthorised access, loss, destruction, or accidental disclosure.
While we take all reasonable precautions, no security system can be guaranteed to be 100% secure. In the event of a significant data security incident, we will notify affected players within the timeframe required by law.
Thunderpick retains your personal data only for as long as it is needed for the purposes stated in this policy or as required by Malaysian law.
Active account data is retained for the duration your account remains active. Following account closure, transaction data and KYC records are retained for a minimum of 5 years in accordance with anti-money laundering legal requirements. Marketing and communications data is deleted within 12 months after you withdraw consent.
You may request deletion of your personal data by contacting our support team. Deletion requests will be processed within 30 days, subject to legal retention obligations that may prevent the immediate deletion of certain data.
Data required for legal compliance or resolution of outstanding disputes cannot be deleted until the relevant obligations have been fully met.
Under Malaysia's PDPA and thunderpick's privacy policy, you have the following rights regarding your personal data:
You have the right to request a copy of the personal data we hold about you at any time.
You may request that we correct any inaccurate or incomplete personal data.
In certain circumstances, you may request that we delete your personal data.
You may request your data in a machine-readable format for transfer to another platform.
You may object to the processing of your data for direct marketing purposes at any time.
You may withdraw previously given consent at any time without affecting the validity of prior processing.
To exercise any of the above rights, contact our privacy team via the platform's live chat. We will respond within 14 business days.
Thunderpick takes the protection of children and minors extremely seriously. Our platform is strictly intended for individuals aged 18 and above. We do not knowingly collect or process personal data from anyone under the age of 18.
If we become aware that someone under the age of 18 has provided us with personal data, the account will be closed immediately and all related data will be deleted as soon as possible. If you believe a minor has registered on our platform, please contact us right away.
The thunderpick platform may contain links or references to third-party websites for informational purposes only. thunderpick is not responsible for the privacy practices or content of those external sites. We encourage you to read the privacy policy of every website you visit.
The inclusion of links to external websites does not imply that thunderpick endorses or is responsible for the content, products or services offered by those sites.
Thunderpick reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. Any changes will be communicated to players via a clear notice on the platform.
The "Updated" date at the top of this document will always reflect the latest version of the policy. Continued use of the thunderpick platform after any changes take effect constitutes your acceptance of the updated policy.
The current version of this Privacy Policy is effective from January 2026 and supersedes all previous versions.
If you have any questions, concerns or requests regarding this Privacy Policy or how we handle your personal data, you may reach the thunderpick team through the following channels:
Our privacy team is committed to responding to all enquiries within 3 business days. For complex requests requiring further review, this period may be extended to up to 14 business days.
Register your thunderpick account today and enjoy a safe, fair, and enjoyable gaming experience with the peace of mind that your data is always protected.