Terms and Conditions thunderpick

1. Acceptance of Terms and Conditions

By accessing, registering for or using any part of the Thunderpick platform operating under the domain thunderpick.bio, you acknowledge that you have read, understood and agreed to be bound by all terms and conditions set out in this document, together with our Privacy Policy and Responsible Gaming Policy.

These terms form the complete agreement between you as a user of the platform and thunderpick as the operator. In the event of any conflict between these general terms and the specific terms of a particular promotion or game, the more specific terms shall take precedence for that aspect only.

2. Account Eligibility and Registration

2.1 Age Requirement

The thunderpick platform is restricted to individuals aged 18 and above only. By registering an account, you confirm that you have reached the minimum required age. thunderpick reserves the right to request proof of age at any time and to suspend an account while the verification process is ongoing.

2.2 One Account Per Player

Each individual is only permitted to hold one active account on thunderpick. Registering multiple accounts under the same individual — whether using different names, email addresses, phone numbers, or payment details — is strictly prohibited and may result in the freezing or closure of all related accounts along with forfeiture of any existing balances.

2.3 Accurate Registration Information

You are required to provide truthful, accurate and up-to-date information during the registration process. Thunderpick reserves the right to verify all submitted information and may request supporting documents, including identification, bank statements or other documents deemed necessary for identity verification (KYC).

• Full name exactly as it appears on your official identification document
• An active, personally owned email address
• A valid and active Malaysian phone number
• Exact date of birth for age verification

3. Account Management

3.1 Password Security

You are fully responsible for keeping your account login details confidential, including your username and password. Thunderpick recommends using a strong password — a combination of uppercase letters, lowercase letters, numbers and symbols — and never sharing your login details with anyone.

3.2 Suspicious Activity

If you suspect your account has been accessed without authorisation or notice any suspicious activity, you must notify the thunderpick support team immediately via live chat. thunderpick is not liable for any losses arising from a player's negligence in maintaining their account security.

3.3 Identity Verification (KYC)

As part of our compliance obligations, thunderpick implements KYC (Know Your Customer) procedures for all accounts. Identity verification is required before players can make their first withdrawal. Documents that may be required include:

• A clear copy of your national identity card (MyKad) or passport
• Recent bank statement or utility bill as proof of address
• Information about the payment method used for your deposit

4. Deposit

4.1 Deposit Methods

Thunderpick accepts deposits through a variety of local payment methods popular among Malaysian players. All deposits are processed in Malaysian Ringgit (MYR) and credited to your account promptly upon successful payment confirmation.

4.2 Deposit Limits

There are minimum and maximum limits for each deposit depending on the selected payment method. The latest limit information is displayed during the deposit process. thunderpick reserves the right to modify these limits from time to time with appropriate notice.

4.3 Deposit Funds

All deposited funds must come from a legitimate source and be owned by the player themselves. thunderpick does not accept deposits on behalf of third parties. Any deposit suspected of originating from an illegal source will be investigated and may be referred to the relevant authorities.

• Funds must belong solely to the registered player
• Third-party deposits are strictly prohibited
• Thunderpick reserves the right to decline suspicious deposits without providing a reason

5. Withdrawal

5.1 Withdrawal Conditions

Players may submit a withdrawal request at any time, subject to the following conditions: the account has been verified through KYC, all wagering requirements have been met, and the account balance is sufficient to meet the minimum withdrawal limit.

5.2 Processing Time

Thunderpick processes withdrawal requests within 1–3 business days depending on the selected payment method and verification requirements. Withdrawals via local payment methods are typically processed faster than international methods.

5.3 Withdrawal Methods

Withdrawals will be returned to the same payment method used for the deposit for security and anti-money laundering compliance purposes. If the original method is unavailable, thunderpick will work with the player to arrange a suitable alternative.

6. Bonuses and Promotions

6.1 General Bonus Terms

All bonuses, promotions, and special offers provided by thunderpick are subject to the specific terms and conditions stated alongside each offer. These conditions include but are not limited to wagering requirements, validity periods, maximum bet limits, and eligible games.

6.2 Wagering Requirement

Most bonuses require players to meet specific wagering requirements before bonus funds can be converted into withdrawable cash. Wagering requirement refers to the total amount of bonus funds that must be wagered a specified number of times.

• Wagering requirements vary by bonus type
• Wagering on different games may contribute at different rates
• Unused bonuses will expire automatically once the validity period ends
• Any attempt to abuse the bonus system will result in bonus cancellation and may lead to account closure

6.3 One Bonus Per Player

Each promotion is limited to one claim per player, per household, per IP address, and per device. thunderpick reserves the right to cancel bonuses and associated wins if there is evidence of bonus abuse or fraud.

7. Game Rules

7.1 Game Fairness

All games on thunderpick use an RNG (Random Number Generator) system certified by an accredited independent auditing body. This ensures that every game outcome is genuinely random and cannot be influenced by any party, including thunderpick itself.

7.2 Technical Interruptions

In the event of a technical disruption, system failure, or connection issue during a gaming session, thunderpick will endeavour to restore the state to the last recorded position. Any bets affected by a technical disruption on thunderpick's end will be resolved fairly based on system records.

7.3 Wagering Limits

Each game has its own minimum and maximum bet limits, which are clearly displayed before the game begins. Players are responsible for understanding these limits before placing any bets.

8. Player Conduct

8.1 Prohibited Use

Players are strictly prohibited from engaging in the following activities on the thunderpick platform:

• Use of automated software, bots, or any tools that attempt to manipulate games
• Player collusion to gain an unfair advantage
• Money laundering or any suspicious financial activity
• Creating fake accounts or using another person's identity
• Attempting to exploit software bugs or system vulnerabilities
• Any form of threats, harassment, or abusive behaviour directed at the thunderpick team

8.2 Consequences of Violations

Violations of any of the above conduct rules may result in an official warning, temporary account suspension, permanent account closure, forfeiture of balances and bonuses, and reporting to the relevant authorities depending on the severity of the violation.

9. Privacy and Data Protection

Thunderpick takes the protection of players' personal data seriously. All personal information collected during the registration process and platform use is protected by 256-bit SSL encryption and stored in accordance with industry-leading security practices.

Your personal data is used exclusively for account management, transaction processing, legal compliance and service improvement purposes. Thunderpick does not sell or share your personal data with third parties except as stated in our Privacy Policy or as required by law.

10. Account Closure

10.1 Voluntary Closure

You may close your Thunderpick account at any time by contacting our customer support team via live chat. Before closure, ensure that all wagering requirements tied to active bonuses have been met and any remaining balance has been withdrawn.

10.2 Closure by Thunderpick

Thunderpick reserves the right to close or suspend any account at any time in the event of a breach of terms and conditions, suspected fraud, a request from the relevant authorities, or at thunderpick's own discretion. In cases of fair closure, any remaining balance will be returned to the player.

11. Limitation of Liability

Thunderpick is not liable for any losses, direct or indirect damages arising from the use of this platform, unless such losses were directly caused by thunderpick's own proven negligence. This platform is provided on an "as is" basis and thunderpick makes no guarantee that the service will always be free from interruptions or errors.

• Thunderpick is not liable for losses resulting from disruptions to the player's internet service
• Valid game results cannot be disputed after the game has concluded
• Players are solely responsible for their own gambling decisions

12. Changes to Terms and Conditions

Thunderpick reserves the right to modify, add, or remove any part of these terms and conditions at any time at our sole discretion. Material changes will be communicated to players via a notice on the platform or by email at least 7 days before they take effect.

Your continued use of the thunderpick platform after any changes to the terms take effect constitutes your acceptance of and agreement to the updated terms. If you do not agree with the changes, you must stop using the platform and close your account before the changes take effect.